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Avnet Leverages Wireless Technology and Its SOA Infrastructure to Improve Customer Service Experience and Enhance Field Team Productivity
PHOENIX -- Avnet, Inc., a leading global technology distributor (NYSE:AVT), today announced that its field team mobility initiative was recognized with an InfoWorld 100 Award - the fourth time in five years Avnet has received the publication's top honor. The annual awards honor IT projects that demonstrate the most creative use of cutting-edge technologies to further their business goals. To be considered, projects must stretch beyond the typical, off-the-shelf solution, and use multiple technologies in innovative ways to serve well-defined business goals.
InfoWorld chose Avnet for this prestigious award based on the company's field team mobility initiative. This initiative was designed to empower hundreds of Avnet's field-based employees in its electronic components business to provide instantaneous customer service while traveling and on customer visits in the Americas. Leveraging technology to achieve this business goal, Avnet integrated data from 20 different systems, used its sophisticated service-oriented architecture (SOA), and deployed wireless devices to provide employees with secure mobile access to information crucial to their jobs and the customer experience. Employees will benefit from instant access to product price and availability, order status information, product sample orders, design win registrations, shipment history and trend analysis, as well as email, the Internet and Avnet's intranet.
"The power of technology lies in harnessing it to meet business objectives and provide a competitive differentiator," said Ed Smith, senior vice president of sales for Avnet Electronics Marketing Americas. "Avnet's field team mobility initiative used technology to transform how our teams conduct business outside of the office, and they are thrilled to be able to instantaneously resolve questions that would have previously required them to be at their desks. We are delighted to be honored with this premier industry award."
In addition to improving customer service, Avnet's field team mobility initiative also helps the company meet its operational excellence goals by increasing the productivity of Avnet's field-based electronics components team.
"Whether ushering legacy systems into the agile era or revolutionizing how their companies leverage technology to meaningful ends, this year's winners are both inspiration and proof that striking a new path in IT can reap deep organizational rewards," said InfoWorld Senior Editor Jason Snyder.
Additional details on the InformationWeek 500 can be found at http://www.infoworld.com/archives/t.jsp?N=s&V=93246.
About Avnet
Avnet, Inc. (NYSE:AVT) is one of the largest distributors of electronic components, computer products and technology services and solutions with more than 300 locations serving 70 countries worldwide. The company markets, distributes and optimizes the supply-chain and provides design-chain services for the products of the world's leading electronic component suppliers, enterprise computer manufacturers and embedded subsystem providers. Avnet brings a breadth and depth of capabilities, such as maximizing inventory efficiency, managing logistics, assembling products and providing engineering design assistance for its 100,000 customers, accelerating their growth through cost-effective, value-added services and solutions. For the fiscal year ended June 30, 2007, Avnet generated revenue of $15.68 billion. For more information, visit www.avnet.com.
About InfoWorld Media Group
InfoWorld Media Group helps IT solutions management choose the right technology, within the context of a cohesive strategy, for business impact at their organizations. Rather than merely covering the enterprise technology market, InfoWorld identifies and promotes emerging technology segments that add unique value for the organizations that implement them, as well as the vendors that provide those solutions. Using an integrated communications approach including online, events, research, and a continued investment in an independent Test Center, InfoWorld analysts and editors provide both hands-on analysis and evaluation, as well as expert commentary on issues surrounding emerging technologies and products. Visit InfoWorld at http://www.infoworld.com.
About International Data Group (IDG)
International Data Group (IDG) is the world's leading technology media, events, and research company. IDG's online network includes more than 450 web sites spanning business technology, consumer technology, digital entertainment and video games worldwide. IDG publishes more than 300 magazines and newspapers in 85 countries including CIO, CSO, Computerworld, GamePro, InfoWorld, Macworld, Network World, and PC World. IDG's lead-generation service, IDG Connect, matches technology companies with an audience of engaged, high-quality IT professionals, influencers, and decision makers.
IDG is a leading producer of more than 750 technology-related events including Macworld Conference & Expo, LinuxWorld Conference & Expo, Entertainment for All Expo (E for All), DEMO, and IDC Directions. IDC, a subsidiary of IDG, is the premier global provider of market intelligence, advisory services, and events. Over 900 IDC analysts in more than 90 countries provide global, regional, and local expertise on technology and industry opportunities and trends.
Additional information about IDG, a privately held company, is available at http://www.idg.com.
All product and company names are trademarks of their respective companies.
CONTACT:
Brodeur, for Avnet
Marcia Chapman, 602-808-1169
mchapman@brodeur.com
or
InfoWorld Media Group
Kaila Bongiovanni, 415-978-3117
Marketing Director
kaila@infoworld.com
Copyright Business Wire 2007
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